Frequently Asked Questions

Everything you need to know about taking your style to the next level.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your process.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart as our contemporary fits may vary by style.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Jada Next Level, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton or recycled polyester as we move toward full sustainability.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You have a 60-minute window after placing an order to request a cancellation via our customer support chat.